This four-part workshop series provides participants with the basic concepts, principles, and techniques of business leadership. Participants will explore the concepts of culture and climate in an organization, as well as identify the various values that play a part in shaping an organization and a team, and how this relates to being in a leadership role. This series is designed to teach participants how to improve their relationships at work in order to become more productive and to achieve better results, creating a culture that fosters positive, results-based interactions.

Who Should Attend This Course:

• Business professional seeking to improve relationships at work in order to become more productive and to achieve better results
• Due to the nature of this training, there is a maximum capacity of 20 participants per session.

Module 1 – Building Fundamental Skills for Leading Others

In this module, participants will learn to:

• Identify the elements of culture in an organization and identify what makes their organization unique
• Identify the elements of climate in an organization and determine what shared perceptions and attitudes are evident in their organization
• Become an effective leader who creates a culture where leaders mobilize others to take actions that lead to desired results
• Increase the effectiveness of day-to-day interactions, ensuring that they accomplish the desired results by using a set of 5 key principles:
  • Maintain or enhance SELF–ESTEEM
  • Listen and respond with EMPATHY
  • Ask for help and encourage INVOLVEMENT
  • SHARE thoughts, feelings, and rationale
  • Provide SUPPORT without removing responsibility

Module 2 – Feedback for Effective Performance

In this module, participants will:

• Learn the power of providing feedback that is balanced, specific, and timely
• Recognize situations that require feedback
• Identify employees’ personal needs when providing positive feedback and feedback for improvement
• Use the tool provided to prepare feedback for improvement

Module 3 – Coaching for Results

This module will help participants to:

• Recognize key principles in coaching: building self-esteem, listening and responding with empathy, involving the team member, and providing support without removing responsibility
• Prepare for coaching for improvement discussions as well as discussing performance with employees who are meeting expectations to motivate them to maximum performance
• Identify opportunities for follow-up coaching

Module 4 – Communication Skills

In this module, participants will learn to:

• Develop an awareness and understanding of communication methods, mediums, and levels in a workplace setting
• Overcome barriers and misunderstandings to successful communication
• Promote positive workplace characteristics, such as being cooperative, respecting authority, handling criticism, doing quality work, and being enthusiastic and flexible
• Match the appropriate method and style of communication to the audience
• Evaluate the types of listening and identify the causes of poor listening
• Option to use DiSC Assessments to supplement the learning

This course will include a post-session assignment whereby each student will prepare for a PowerPoint presentation.

This training course is also available in a one-on-one coaching format, and can be presented by a trainer should your team require course content be delivered in English.

HOW TO SCHEDULE YOUR TRAINING:

All classes are available to be scheduled as private sessions for your firm. Course content and duration may be customized depending on client needs.

For this workshop series, each session is two hours, and sessions are held approximately once a month for 4 months. Participants must attend all four modules.